PRECIZ / SERVICE AND SUPPORT

Request service.

Describe the fault and add photographs or video. This helps us assess the work required and agree the next step.

Does your instrument have a Soter QR code?

First check the label on your instrument. If it has a Soter QR code, scan it with your phone and report the fault or request service in Soter. If there is no code, use the form below.

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Fields marked * are required.

01Your contact details

Company / organisation

Full name *

Email *

Phone *

Instrument location *

02Instrument and fault

Instrument type *

Current condition *

Manufacturer

Model

Serial number

Describe the fault or required service *

03Photos and video

Add attachments

Attach a photograph of the instrument, nameplate or displayed fault. A short video can help show an intermittent issue.

JPG, PNG, WebP, PDF, MP4, WebM or MOV. Up to 10 files, 10 MB per file and 20 MB in total.

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Request service.

Does your instrument have a Soter QR code?

Describe the issue. We'll suggest the next step.