Diagnostics and repairs
Identify the cause, replace faulty components and check correct operation after the repair.
PRECIZ / SERVICE AND SUPPORT
When weighing needs to work again.
Diagnostics, repairs and maintenance for scales and weighing systems, from individual instruments to connected production processes.
On site or remotelyDepending on the equipment and fault
Multiple scale brandsIndustry, laboratories and logistics
From fault to solutionDiagnosis, repair and verification
COMPLETE SERVICE SUPPORT
We identify the cause of the fault and help improve system performance.
We assess the entire weighing workstation: mechanical structure, load cells, electronics, software and connections to your systems.
Preventive maintenance
Regular inspections reduce the risk of unexpected downtime and help extend equipment life.
Calibration and preparation for legal verification
Check measurement results, make adjustments and agree the next steps for the intended use.
Scale upgrades
Replace indicators, upgrade communications and digitalise existing weighing workstations.
Software and remote support
Help with settings, applications, data transfer and integration with ERP, MES, WMS or PLC systems.
Spare parts and components
Load cells, indicators, cables, junction boxes and other weighing system components.
FROM REQUEST TO RESOLUTION
A clear process. Less time lost.
A well-prepared request helps us identify possible causes and decide whether remote support or an on-site visit is needed.
Open a service request →01
Describe the issue
Send the equipment type, location, fault description, photographs and whether the device is currently working.
02
We assess the quickest approach
We review the documentation and decide between remote diagnostics, workshop service and an on-site visit.
03
We carry out the service
We resolve the fault, replace the necessary components and make the required adjustments.
04
We check operation
After service, we check measurement performance and key functions, then recommend next steps.
NEUTRON NS / NT · INTEGRATED ARTIFICIAL INTELLIGENCE
Detect issues before they stop production.
A scale can begin to drift before an operator notices. Neutron NS or NT lets you monitor individual load-cell signals and act in time.
Reduce downtime riskPlan service before wear brings the process to a halt.
Reduce material lossDetect changes in measurement before they affect dosing or consumption.
Protect product qualityReduce the risk of non-conforming batches, complaints and rework.
Neutron NS and NT use integrated AI to monitor measurement signals and drift. This supports prediction of the need to inspect, recalibrate or replace an individual load cell before it fails.
PREDICTIVE MONITORING ILLUSTRATION
From signal to timely action.
LOAD CELLSNEUTRON NS / NT · AI
| Load cell | Status |
|---|---|
| 1 | Stable |
| 2 | Stable |
| 3 | Stable |
| 4 | Stable |
SIGNAL ANALYSIS · LOAD CELL 3
━━ Measurement signal┄ Predicted trend
Schematic illustration, not actual measurement data.
Neutron monitors the signal from all four load cells.
A stable signal provides the baseline for detecting changes over time.
PREVENTIVE MAINTENANCE
Service planned around your process.
We plan preventive maintenance for measuring instruments around their use and your workflow. Regular inspections help maintain reliable operation and reduce unexpected downtime.
- Periodic inspection of mechanical and electronic assemblies
- Check cables, connections and load cells
- Cleaning, adjustments and functional testing
- Records of work performed and recommendations
- Coordinate service with calibration or legal verification
REPORT A SERVICE ISSUE
Describe the issue. We'll suggest the next step.
For faster assessment, include a photograph of the nameplate and a brief fault description.