Screens and data fields
Help creating virtual indicators and additional fields based on a description of the workflow.
Built-in support for Neutron NT
Help where the operator needs it.
Neutron NT combines remote screen viewing, operator chat and access to help through a QR code. Support sees the same screen as the user and can provide clearer assistance. ScaleGuru AI simplifies the preparation and use of weighing applications.
Help with using and preparing applications
The same screen. Clearer communication.
Remote viewing reduces the need to explain what the operator currently sees on the scale.
Help alongside the task
Chat on the terminal and instructions on a phone connect support to the workstation.
Fewer interruptions
More questions can be resolved remotely, without waiting for a site visit.
Screen viewing and chat in the same support session
Support sees what the operator sees.
Instead of describing the display over the phone, support can view the Neutron NT screen directly. Chat connects the operator and support around a specific question, application or process step.
Remote screen viewing
Support follows the application screen and can more easily identify the step where the user needs help.
Chat directly on Neutron
The operator sends a question from the terminal and receives the answer alongside their workflow.
Connected remote assistance
Screen viewing and conversation bridge the distance between the workstation and technical support.
Contextual help on a phone
The right instructions. Right beside the scale.
Support can send a QR code linking to relevant help onto the Neutron NT screen. The operator opens the content on a phone while the weighing application stays on the terminal.
Less searching through documentation and faster access to explanations for the current task — from basic weighing to working with recipes.
Neutron NTQR link to relevant help on the screen
Operator's phoneInstructions at the workstation
ScaleGuru AI. Describe the task. AI helps prepare the application.
ScaleGuru AI is an assistant for preparing and using weighing applications. Describe your process in everyday language and the assistant helps shape the appropriate screen, data and connected equipment.
EXAMPLE TASK FOR SCALEGURU AI
“I need raw material weighing with product selection, a batch number and a note. Add a product database and a connection to a barcode scanner.”
Databases and peripherals
Help preparing databases and configuring connected equipment for an application tailored to the user's needs.
Help using applications
Guidance through weighing applications, with explanations of the steps and help understanding the process.
Built-in support and ScaleGuru AI
Clear guidance. Simpler application preparation.
| Feature | User benefit | Area |
|---|---|---|
| Remote screen viewing | Support sees the current application screen. | Built-in remote support |
| Operator chat | Questions and answers while working on the terminal. | Built-in remote support |
| QR access to help | Relevant instructions on a phone beside the weighing station. | Contextual help |
| AI assistance with screens, fields and databases | Less manual application design. | ScaleGuru AI |
| AI assistance with peripherals and use | Easier device customisation and understanding of workflows. | ScaleGuru AI |
Part of the connected Neutron environment
From user assistance to a customised application.
Scale Monitor Cloud
A free web application for managing Neutron NT and designing indicators, data fields, databases and printouts. The editors let you prepare a weighing station around your needs.
Explore cloud management →Local Neutron NT applications
Weighing, checkweighing, parts counting, dosing and recipe weighing. The operator runs the process on the terminal, while support can help with the specific application.
Discover Neutron NT →Built-in support and ScaleGuru AI
Frequently asked questions.
What does Neutron NT built-in remote support include?
Remote screen viewing, chat between the operator and support, and the option to send a QR link to relevant help onto the terminal screen.
Can support see the weighing application screen?
Yes. Remote viewing provides access to the Neutron NT screen during a support session. This makes it easier for support to understand what the operator sees and the step where help is needed.
How does a QR link help the operator?
A QR code on the screen connects the operator to relevant instructions on a phone. The weighing application stays on the terminal while the explanation is available beside the workstation.
What is ScaleGuru AI?
ScaleGuru AI is an assistant for preparing and using Neutron NT weighing applications. It helps create screens, additional fields and databases, configure peripherals and use applications.
How can a user customise a Neutron NT application?
The Scale Monitor Cloud web application provides editors for virtual indicators, data fields, databases, POS printouts and labels. These visual editors complement ScaleGuru AI assistance.
Does remote support require an internet connection?
Yes. Neutron NT must be connected to the internet for remote viewing and chat. Weighing applications run locally on the terminal.
Support as part of your weighing solution
A weighing station that is easier to support.
Neutron NT connects local operation, remote viewing and help alongside the task. Tell us about your process and we will work with you to design a suitable solution for your team.